- Singapore
Kerja Sepenuh Masa, Customer Relations Team di Global Airfreight International Pte Ltd - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Specific Job Role/Scope
- To assist and coordinate shipment arrangement for airfreight exports for customers - local accounts, overseas agents and co-loaders.
- Customer service and solutioning to customers.
- To ensure customer satisfaction with quality and reliable total logistics solution and support services.
- Smooth shipment arrangements with close follow up to shipment completion.
- Liaising and timely respond with various stakeholders such as shippers, oversea agents, co-loaders, commercial teams and export operations personnel, airlines, transporter, warehouse, VCC (permit), insurance and fumigation via phone call, texts and emails.
- Arrange collection of cargoes from shipper premises with transporters.
- Checking of space with with various airlines.
- Book and secure space with airlines to export shipments.
- Ensuring feasibility of net rates and selling rates.
- Arrange permits, insurance and fumigation on behalf of shippers.
- Follow up on shipment status, DN and POD from agents.
- Job Creation in CargoWise.
- Support cross trade business if required.
- Diploma and above.
- Experience in Air Export Customer Service role.
- Good communication skills.
- Problem solving skills.
Peringatan Penting
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