Sepenuh Masa ServiceNow Developer Jobs, in Pan Asia Software Solutions Kuala Lumpur - Maukerja

Company Description Pan Asia Software Solutions is a technology consulting and services company that provides specialized IT solutions to clients across various industries. The organization focuses on delivering high-quality software development, implementation, and support services that help businesses optimize their operations and digital workflows. Pan Asia Software Solutions emphasizes technical excellence, client collaboration, and industry best practices to ensure reliable and scalable solutions. Team members work in a professional environment that values continuous learning, problem-solving, and the practical application of modern technologies.

Role Description This is an on-site contract role for a ServiceNow Developer based in WP. Kuala Lumpur. The ServiceNow Developer will design, develop, and configure ServiceNow applications and modules to meet business requirements, including workflows, forms, integrations, and custom scripts. Responsibilities include analyzing user needs, translating requirements into technical solutions, implementing updates and enhancements, and troubleshooting issues in existing ServiceNow configurations. The role involves collaborating with cross-functional teams, participating in code reviews, ensuring adherence to development standards, and maintaining documentation for configurations and processes. The developer will also support testing activities, performance tuning, and incident resolution to ensure stable and efficient platform operations.

Qualifications

• Relevant degree or diploma in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – ITOM
• ServiceNow Certified Implementation Specialist – ITAM
• ServiceNow Certified System Administrator (CSA) 

Requirement

• 6–10+ years of hands-on experience leading ServiceNow development initiatives.
• Deep expertise in ITSM, ITOM, and ITAM modules, including Incident, Change, Problem, Request, Discovery, Service Mapping, Event Management, SAM, and HAM.
• ServiceNow Scripting & Development: Proficiency in JavaScript, GlideScript, Jelly scripting, and HTML/CSS for forms and UI customization.
• Workflow & Automation Design: Ability to design and implement automated processes using Flow Designer, Orchestration, business rules, and scheduled jobs.
• CMDB Design & Management: Skills in creating and maintaining CMDB tables, CI relationships, and data normalization to support ITSM, ITOM, and ITAM modules.
• Integration Development: Experience integrating ServiceNow with external systems and monitoring tools via REST/SOAP APIs, MID Servers, and web services.
• Reporting & Dashboard Creation: Ability to build Performance Analytics dashboards, KPIs, and reports using ServiceNow reporting tools and Scripting for advanced analytics.

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