Kerja Sepenuh Masa, Operations Deployment Executive di AXS Pte Ltd - Maukerja

Responsibilities:

Kiosk Operations & Service Management

• Ensure 99%+ uptime and transactional reliability across all kiosks through proactive monitoring and maintenance.
• Develop preventive maintenance programs to minimize hardware/software failures.
• Collaborate with field service teams (internal & third-party) for rapid incident resolution and repairs.
• Track real-time KPIs (availability, transaction success rates, cash levels) and implement corrective actions.

Process Optimization & Automation

• Support identification and implement automation solutions (remote diagnostics, predictive maintenance, IoT monitoring).
• Coordinate spare parts logistics and inventory management.
• Support incident escalation workflows to reduce resolution time.

Vendor & Cost Management

• Liaise with kiosk manufacturers, maintenance providers, and logistics vendors to ensure SLA adherence.
• Support service quality to maintain contract continuity.

Compliance & Risk Management

• Support compliance with MAS, PCI DSS, and anti-fraud regulations.
• Keep up with fraud detection systems and security protocols.
• Develop business continuity plans with team leads for critical kiosk operations.

Data-Driven Performance Improvement

• Support initiatives to improve transaction success rates, reduce downtime, and enhance user experience.
• Collaborate with Product & Tech teams on hardware/software upgrades.

Stakeholder & Cross-Functional Leadership

• Partner with Product, Tech, Finance, and Customer Support to align operations with business goals.
• Update management with kiosk functionality (e.g., new payment methods, customer engagement features).

Qualifications:

• Diploma or advanced certificate in Business, Engineering, or related field.
• 4+ years in large-scale kiosk/ATM/POS operations, Fintech, or field service management.
• Proven track record in managing 400+ distributed service points (kiosks, ATMs, POS terminals, etc).
• Strong expertise in field service management, vendor negotiations, and process automation.
• Data-driven mindset and proficient in analytics tools (Power BI, Tableau, SQL).