Kerja Sepenuh Masa, Credit Analyst di ESync Software Services Federal Territory - Maukerja

To support GBS APAC OTC scope of processes, in particular around Credit Collection, AR & 

Trade Promotion Claims

Role Purpose

The Order to Cash (OTC) Analyst plays a critical part in driving process consistency, supporting 

business continuity, and enabling successful transformation initiatives, including User 

Acceptance Testing (UAT) and deployment of enterprise system upgrades which is ES4.

The role is responsible for supporting end-to-end OTC operations across GBS APAC, ensuring 

operational stability, service excellence, and effective execution across core OTC processes 

including credit management, collections, accounts receivable, deduction/dispute 

management, order management, and customer service.

Must be willing to work on a non-Malaysia timezone i.e ANZ

Key Responsibilities

1. Transformation & UAT Support (ES4 / S/4HANA)

• Participate and execute User Acceptance Testing (UAT) activities for OTC processes as 

part of ES4 implementation

• Validate system configurations, scenarios, and end-to-end process flows to ensure 

business readiness

• Identify and document defects, coordinate fixes, and support retesting cycles

• Support change management, process stabilization, and hypercare activities post golive

• Contribute to process standardization and adoption of new system capabilities 

leveraging S/4HANA improvements such as enhanced collections, billing automation, 

and dispute management

2. End-to-End OTC Operations Support

• Support day-to-day OTC activities across multiple sub-processes, ensuring timely, 

accurate, and compliant delivery: Credit management and order block resolution 

aligned with policy and approval matrix / Collections and follow-ups to manage overdue 

receivables and reduce DSO / Accounts receivable and cash application reconciliation 

Deduction and dispute management including validation, investigation, and resolution 

tracking / Order management and customer service coordination with cross-functional 

teams

3. Customer & Stakeholder Management

• As and when needed act as a key point of contact for internal and external stakeholders, 

ensuring strong collaboration and issue resolution

• Provide timely updates and maintain service quality in handling customer queries, 

disputes, and escalations

• Partner with Sales, Commercial, and Supply Chain teams to drive resolution of 

operational issues

4. Compliance & Controls

• Ensure adherence to internal controls, policies, and SOX requirements across OTC 

activities

• Maintain accurate documentation and audit trails for all transactions and operational 

activities

Qualifications & Experience

• Bachelor’s degree in Finance, Accounting, Business, or related field

• 5 - 7 years of experience in Order to Cash, Accounts Receivable, or related finance 

operations

• Experience in shared services or GBS environment is preferred

• Exposure to SAP ECC or S/4HANA modules is MUST

Key Skills & Competencies

• Strong understanding of end-to-end OTC processes

• Analytical mindset with attention to detail and problem-solving capability

• Good stakeholder management and communication skills

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment

• Proficiency in ERP systems and Microsoft Excel

Success Measures

• Timely and accurate execution of OTC transactions

• Reduction in overdue receivables and improved cash flow

• Efficient resolution of disputes and deductions

• Successful delivery of UAT cycles and smooth ES4 system implementation

• Contribution to process improvements and operational stabilit