Kerja Sepenuh Masa, Network Operations di Inter Island Group Federal Territory - Maukerja

About the Role

We are looking for an experienced Senior Network L2 Operations Engineer (Network SME) to support enterprise network operations within a large-scale IT environment.

This role is responsible for managing end-to-end L2 network operations, leading major incident resolution, driving service improvements, and providing technical expertise across LAN, WAN, SD-WAN, routing, switching, and network infrastructure.

The ideal candidate will possess strong technical knowledge, excellent stakeholder management skills, and experience working in ITIL-driven environments while ensuring high service availability and operational excellence.

Key Responsibilities

Network Operations & Incident Management

• Own end-to-end L2 network operations, including Incident, Problem, and Change Management.
• Act as the primary escalation point for major incidents and critical network outages.
• Ensure SLA and KPI compliance while driving continuous service improvements.
• Lead daily operational reviews, governance meetings, and reporting activities.
• Perform Root Cause Analysis (RCA) and implement preventive actions to minimize recurring incidents.
• Coordinate with L1, L3, vendors, and cross-functional teams to resolve complex technical issues.

Network Engineering & Infrastructure Support

• Provide expert support for enterprise routing and switching technologies including BGP, OSPF, MPLS, VLANs, and related protocols.
• Troubleshoot complex LAN, WAN, SD-WAN, VPN, and network performance issues.
• Support network design validation and implementation of infrastructure changes.
• Perform managed device health checks and ensure IOS/software compliance.
• Coordinate proactively with OEM vendors throughout the product lifecycle.
• Review network configurations to improve performance, stability, and security.
• Support network capacity planning and infrastructure enhancement initiatives.

Operations Excellence

• Drive automation initiatives to improve operational efficiency.
• Maintain SOPs, knowledge articles, and operational documentation.
• Review inventory records and coordinate CMDB updates.
• Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises.
• Mentor L1 engineers by providing technical guidance and knowledge sharing.
• Support on-call duties and critical outage management when required.

Requirements

• Minimum 8–10 years of experience in Network Operations or Network Engineering.
• Experience working as a Network L2 Operations Engineer, Network SME, or Network Operations Lead.
• Strong knowledge of:
• Routing & Switching
• BGP
• OSPF
• MPLS
• VLAN
• LAN/WAN
• SD-WAN
• VPN
• Enterprise Network Infrastructure
• Experience managing:
• Incident Management
• Problem Management
• Change Management
• Major Incident Handling
• Root Cause Analysis (RCA)
• Strong understanding of ITIL processes and service management.
• Experience coordinating with vendors, OEMs, and cross-functional technical teams.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Comfortable supporting on-call rotations and critical incidents.

Work Location: In person