Kerja Sepenuh Masa IT Support Engineer (L1-L2), Gaji tinggi SGD 4,500 di SKINLAB THE MEDICAL SPA PTE. LTD. - Maukerja

We are seeking an IT Support Engineer (L1/L2) to support our HQ and multiple outlets across

Singapore, with occasional support for Malaysia. This role requires hands-on troubleshooting, strong

communication skills, and a practical understanding of cyber hygiene and secure IT practices.

You will support end-user devices, POS/clinic systems, Google Workspace, network connectivity, and

device lifecycle management, ensuring smooth operations across all locations.

Key Responsibilities

End-User & HQ Support

Provide technical support for laptops, desktops, mobile devices, printers, and peripherals.

Troubleshoot Windows/macOS, Google Workspace, MFA, VPN, and productivity tools.

Assist with device provisioning, including:

• Laptop/mobile setup
• Initial configuration
• User profile setup
• Security baseline application

Handle user onboarding/offboarding, access provisioning, and device preparation.

Outlet Support (Singapore & Malaysia)

Support POS systems, label/receipt printers, barcode scanners, tablets, and operational hardware used in retail or clinic environments.

Perform remote and on-site troubleshooting for outlet operations.

Coordinate with vendors for hardware replacement, cabling, and site maintenance.

Conduct routine outlet system health checks.

Security & Cyber Hygiene

Apply good security practices in daily operations (MFA, patching, secure configurations).

Ensure proper device sanitisation, data scrubbing, and secure disposal procedures.

Follow internal security guidelines and escalate suspicious activity when needed.

Maintain a “security-aware” mindset when handling systems and user access.

Network &Infrastructure

Troubleshoot basic network issues (Wi-Fi, DHCP/DNS, VLANs, router/switch/AP issues).

Assist with new outlet deployments: network setup, device configuration, POS installation.

Escalate complex issues to L3 or vendors while maintaining ownership.

Systems Administration

Manage Google Workspace accounts, groups, policies, and basic security settings.

Familiarity with MDM/RMM/Endpoint management.

Assist to maintain asset inventory and device lifecycle documentation.

Assist to maintain SOPs, troubleshooting guides, and deployment checklists.

Incident & Service Management

Log and resolve service requests.

Identify recurring issues and propose improvements.

Communicate clearly with stakeholders during outages or incidents.

Familiarity with ITIL processes will be a plus.

Requirements

Technical Skills

1-2+ years of IT support experience (L1/L2).

Strong knowledge of Google Workspace administration.

Basic understanding of Azure Entra ID, ZTNA, NinjaOne and ABM will be preferred.

Experience supporting POS or operational hardware in retail/clinic environments will be

preferred.

Knowledge of Jira Service Management will be a plus.

Good foundation in networking fundamentals.

Knowledge on device sanitization, secure disposal, and data scrubbing.

Understanding of cyber hygiene and secure IT practices.

Soft Skills

Strong communication and customer-service mindset.

Ability to work independently across multiple sites.

Calm under pressure, especially during outlet downtime.

Strong sense of ownership and accountability.

Other Requirements

Willingness to travel to outlets across Singapore.

Ability to support after-hours incidents or deployments (rotational standby).