- Alor Setar Kedah Malaysia
Working Location
Job Description
Responsibilities
Senior Process Engineer
Responsibility
· Address and manage customer complaints received through various channels.
· Analyze and investigate the causes of complaints to determine appropriate resolutions.
· Collaborate with internal departments to address and resolve complaints efficiently.
· Review FAI to verify and ensure parts conformance to customer requirement.
· Escalate unresolved, complex complaints and / or those requiring top management intervention when needed.
· Implement optimum engineering process through the use of DFM, PFMEA and Control Plans.
· Review in details customer documentations materials and conduct evaluations, prepare engineering report for Back End Processes and prepare part approval submission.
· Collaborating with cross-functional teams to support the company's overall operational objectives.
· Ensure sub-ordinates are properly trained and motivated for improved performance as a team.
Requirements:
· Bachelor’s degree in engineering (Electronic, Electrical) or a related technical field
· Minimum 5 years of experience in a similar engineering role, preferably in PCB Assembly environment.
· Strong problem-solving and analytical skills to identify and resolve complex technical issues
· Proficient in project management techniques and the ability to prioritise and manage multiple tasks effectively
· Excellent communication and interpersonal skills to liaise with stakeholders at all levels
· Familiarity with relevant industry regulations and safety standards
· PLC & automation experience would be added advantage.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
Work Location: In person
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