Kerja Sepenuh Masa, Change Manager di Silentmode Sdn. Bhd. Selangor - Maukerja

Requirements

• Bachelor's Degree in Information Technology, Engineering, Computer Science or equivalent.
• Minimum 5 years in IT Operations, Service Delivery, or Change Management.
• Experience implementing ITIL Change Enablement.
• Experience managing enterprise production releases.
• Experience with Agile and DevOps environments is advantageous.

Technical Skills

• ITIL Framework
• Change Enablement
• Release Management
• Risk Assessment
• CI/CD
• Azure DevOps
• Git
• ServiceNow
• Jira Service Management
• Microsoft Azure
• AWS is an advantage.

Key Responsibilities

Change Governance

• Own the enterprise Change Management process.
• Review all proposed production changes.
• Conduct risk and impact assessments.
• Ensure appropriate approval workflows are completed.
• Maintain organisational Change Management standards.
• Ensure compliance with customer contractual obligations and internal governance.

Change Advisory Board (CAB)

• Organise and facilitate CAB meetings.
• Review implementation schedules.
• Validate deployment readiness.
• Ensure rollback plans are available.
• Coordinate stakeholder approvals.
• Record and communicate CAB decisions.

Deployment Coordination

• Coordinate production deployment schedules.
• Manage enterprise change calendars.
• Identify scheduling conflicts.
• Ensure appropriate communication before implementation.
• Coordinate emergency changes where necessary.

Reporting & Continuous Improvement

• Monitor Change Success Rate.
• Monitor Failed Changes.
• Monitor Emergency Changes.
• Analyse change trends.
• Produce executive dashboards.
• Recommend improvements to Change Management maturity.