Kerja Sepenuh Masa, Service Logistics Executive di Telistar Solutions WP Kuala Lumpur - Maukerja

Role Summary

The Service Logistics Executive is responsible for ensuring the timely availability, delivery, and return of service parts to support planned service events and customer requirements.

This role plays a critical part in coordinating end-to-end service logistics operations, including parts ordering, inventory management, reverse logistics, and customs clearance, while ensuring compliance with service processes and achievement of operational KPIs.

The position works closely with service planners, field engineers, Service Parts Supply Chain (SPS), and cross-functional stakeholders to deliver seamless service operations and excellent customer experience.

Key Responsibilities

1. Service Parts Management & Coordination

• Process service part requests and place orders in systems (e.g., ServiceMax, SAP) based on work orders or incidents

• Monitor order fulfillment, backorders, and delivery timelines to ensure parts availability for service events

• Track shipments and coordinate last-mile delivery to field engineers or customers

• Liaise with SPS, suppliers, and planners to resolve part shortages, delays, or discrepancies

2. Logistics, Customs Operations & Duties invoice submission

• Manage end-to-end logistics activities including importation, customs clearance, and documentation

• Ensure timely processing of permits (e.g., SIRIM) and compliance with regulatory requirements

• Coordinate reverse logistics, including return of defective or unused parts to Blueroom

• Handle rebalancing and stock movements across locations.

• Handle DHL duties invoice submission to Infosys within timeline to avoid delays in payment

3. Inventory & Returns Management

• Monitor consignment stock levels and ensure proper usage and replenishment

• Track and manage aging parts, incomplete cases, and pending returns

• Coordinate collection and return of parts from field engineers and distributors

• Perform reconciliation between systems (e.g., ServiceMax and SAP) and resolve discrepancies

4. Case Handling & Customer Support

• Handle inbound hotline calls and email queries from customers

• Log incidents and service requests accurately in the system

• Follow up on open cases to ensure timely resolution within SLA

• Provide updates to internal and external stakeholders on order and case status

5. Stakeholder Collaboration

• Work closely with Delivery Managers, Project Managers, planners, and field service engineers

• Coordinate with SPS, warehouse teams, and distributors to ensure smooth operations

• Support ad hoc operational and project-related activities

Requirements

• Diploma or Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field

• 1-2 years of experience in logistics, supply chain, or service operations

• Experience in service parts management or service operations environment is an advantage

• Strong understanding of logistics and inventory management processes

• Familiarity with service systems (e.g., ServiceMax, SAP) preferred

• Good problem-solving and analytical skills

• Strong coordination and stakeholder management abilities

• Ability to manage multiple tasks and work in a fast-paced environment

• Good communication skills (written and verbal)

• Detail-oriented with a focus on accuracy and compliance

• Ability to lift bulky spare parts of <8kg