Kerja Sepenuh Masa, Field Service Engineer di AEM Microtronics Pulau Pinang - Maukerja

• Planning and executing equipment installations at customer facilities

• Facilitate the definition of project scope, goals and deliverables

• Define project tasks and resource requirements

• Provide post-sales support and act as a lead on support, escalations, CIP’s, training and documentation

• Attend engineering meetings to stay abreast of CIP’s, upgrades and changes

• Develop tracking matrix to improve tool reliability, recommend upgrades/CIP’s

• Manage global escalations and training while meeting set KPI targets

• Manage individual performance, technical and skills development

• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.

• Review daily priorities and take appropriate action to ensure results are achieved

• Liaison with the internal departments including sales, product management, engineering, operations, and logistics

• Ensure high quality, up-to-date documentation exists for all service arrangements

• Setup/Service equipment at the customer site when required

• Track project deliverables using appropriate tools

• Implement and manage project changes and interventions to achieve installation and service outputs

Prerequisites (Qualifications and Experience)

• Supervisory experience required

• Degree in Mechanical Engineering or similar discipline, electronics training, or comparable combination of training  and experience

• Knowledge and experience in troubleshooting and repair of electronic, electromechanical mechanical and fluid handling systems

• Experience leading and developing a support team in a managed service environment

• Previous experience in supporting semi-conductor automated equipment

• Able to prioritize priorities to meet deadlines while maintaining a high level of customer service

• Follow up on and take responsibility for unresolved issues or escalations.

• Experience of driving change initiatives in a service environment

• Able to identify Business Development opportunities

• Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and product management

• Strong written and verbal communication skills in English

• Effective Interpersonal and communication skills at all levels, both internal and external

• Experience improving and developing the knowledge & skills of others

• Ability to Travel domestic and international