Kerja Sepenuh Masa, Workplace Support Engineer di TMF Group WP Kuala Lumpur - Maukerja

Job Responsibilities:

• Provide Hand & Eyes support to Regional, Market, and Global IT teams.
• Provide 1st and 2nd level support to end users.
• Monitor and manage tickets assigned to Support group.
• Assist in planning, designing, testing, and deploying upgrades or new local hardware and local applications.
• Assist in the management of IT hardware, software and equipment in the office.
• Administer purchase orders and invoices for the local offices.
• Monitor finances and advise on savings and improvements.
• Ensure compliance of the office in ISO, ISAE, and regulatory requirements, and maintain required reporting.
• Ensure end user satisfaction of the IT service within the local office.
• Be security-oriented and vigilant of any risks, vulnerabilities, or threats.
• Avoid any nonconformities with security standards.
• Ensure and control the Confidentiality, Integrity, and Availability of local office data.
• Assist the Workplace Support Manager with budget-related expenditure estimates, preparation, and maintenance of office budgets and servicing costs.
• Provide training, guidance, and coaching to users on IT matters and TMF applications and operational procedures.
• Raise local risks and concerns about IT service quality to immediate line manager to proactively address them.
• Maintain convenient communication and high-level visibility to the Workplace IT Manager to ensure alignment between the local office and broader TMF roadmap.
• Assist with global projects or local projects with guidance and approval from the Workplace IT Manager.
• Provide Hand & Eyes support for locally owned infrastructure, servers, backups, ISP coordination, networking devices, user management, and capacity planning.
• Perform user administration in O365 and exchange emails based on available access rights.
• Deploy, update, and upgrade operating systems, while managing policies and profiles.
• Manage and protect IT assets, as well as manage apps and data, ensuring connectivity configurations are in place.
• Monitor and respond effectively to requests and incidents assigned to the workplace support group in the ITSM ticketing tool within defined SLAs.
• Assist end users with technical needs related to IT assets and supported applications usage.
• Follow best practices to meet performance and security requirements during new joiner inductions, change deployments, or as required.
• Compile and provide documentation for end users on the basic use of TMF assets such as printers, projectors, and smart boards.
• Ensure proper documentation of all IT assets and their configurations in the local office, including photos and diagrams.
• Update the asset management register upon purchasing, decommissioning, assigning, or un-assigning any IT asset, keeping information accurate and up to date.
• Ensure application access is available and effective, and that documentation is current in LeanIX.
• Maintain up-to-date active directory objects, OUs, and groups, following standard naming conventions.
• Provide proactive hands-on support for Operations and Engineering IT teams in managing local office servers, networks, and global infrastructure components.
• Ensure all servers are backed up according to schedule, patched, updated, and included in security and monitoring scans.
• Monitor physical and logical resources to prevent service disruptions.
• Enhance the Azure Chatbot knowledge base, ensuring its accuracy and comprehensiveness for local office requirements, and contribute to its continual improvement.
• Raise purchase orders, control IT expenses, and participate in IT budget processes.

Workplace Support Engineer

Closing 26-Aug-2026