Kerja Sepenuh Masa, EUC Analyst di Tata Consultancy Services - Maukerja

About TCS:

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at *************

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Job Descriptio

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  Responsible for end‑to‑end delivery of End User IT Services, including Service Desk, Desktop Support, Device Management, Collaboration Tools, and Workplace Technolo
• gy.Ensure all services consistently meet defined SLAs, KPIs, compliance requirements, and internal quality standar
• ds.Oversee incident, problem, and change management processes to maintain service stability and improve user experien
• ce.Act as the primary contact for business stakeholders, managing expectations, escalations, and service performance discussio
• ns.Conduct regular service reviews, prepare performance reports, and drive continuous service improvement initiativ
• es.Collaborate with internal IT teams and external vendors to ensure seamless service delivery and timely resolution of issu
• es.Lead and support onsite, remote, or outsourced support teams, ensuring strong performance and customer‑focused servi
• ce.Manage vendor relationships, contracts, and performance metrics to ensure accountability and value delive
• ry.Monitor operational performance, identify gaps, and implement corrective actions to enhance efficiency and user satisfacti
• on.Maintain accurate documentation, process adherence, and knowledge base updates across all end‑user servic
• es.Support deployment of new workplace technologies, tools, and digital workplace initiatives aligned with organizational goa
• ls.Evaluate emerging technologies and recommend solutions that improve productivity and end‑user experien
• ce.Ensure all end‑user services follow security, compliance, and governance standar

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s. Required Skills & Qualificati

• ons10+ years of experience in IT Service Delivery, preferably in End User Computing or Digital Workplace environmen
• ts.Strong understanding of ITIL processes; ITIL certification preferr
• ed.Experience managing Service Desk operations, Desktop Support teams, and device lifecycle servic
• es.Proven ability to manage vendors, contracts, and performance metrics in hybrid or outsourced mode
• ls.Excellent communication, stakeholder management, and problem‑solving skil
• ls.Ability to work effectively in fast‑paced environments and manage multiple prioriti

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s. Preferred Qualificati

• onsExperience with Microsoft 365, Intune/SCCM, collaboration platforms, and modern workplace technologi
• es.Background in managing outsourced or hybrid support mode
• ls.Experience working in large, distributed, or global organizatio