Kerja Sepenuh Masa, User Experience Designer di Fourtitude.asia Selangor - Maukerja

Summary of Job Functions:

• Take ownership of all UX-based projects / tasks assigned; ensure the highest level of optimisation, usefulness, desirability and user / client satisfaction in the journeys, touchpoints & functionalities of the websites, apps and digital solutions that we deliver.
• Assume role as UX lead and project consultant: conduct UX discovery workshops, create workable personas, map user journeys, scenarios & experiences, design & conduct usability tests, analyse & report test results, etc.
• Advise, guide and/or supervise team members (i.e. writers, designers & other UX practitioners) in their UX deliverables while managing own projects seamlessly.

Responsibilities:  

• Planning & Strategising: -Collaborate with clients and/or team members to refine project requirements, prioritise tasks, pinpoint key UX journeys, identify appropriate UX research & testing methods, develop design concepts, etc. to deliver innovative, workable and compelling solutions.
• Develop UX strategies and solutions that best capture project requirements while being human-centred, forward-thinking, and in-line with current digital / media trends.
• Develop UX decks; propose / pitch UX solutions to clients.

• UX Discovery: -Conduct UX discovery workshops with stakeholders, business owners, etc.
• Convert workshop findings into actionable results; define project next steps pertaining to UX research approach, content & design direction, etc.

• UI/UX Design: -Design (or assist in the design of) wireframes, mock ups, prototypes, etc. based on the results of workshops, usability testing and/or user / client feedback.

• Usability Testing: -Design, manage and/or execute usability studies, surveys and other user research.
• Convert usability test findings into actionable results; determine ways to track and measure the effectiveness of newly implemented UX solutions.

• UX Testing & Review: -Review and/or conduct user testing and other user-facing activities to validate content, design, touchpoints, and more.
• Synthesize findings to provide recommendations, inform a better understanding of customers, give insights into business value, and identify potential usability issues & design opportunities, etc.

• Other: -Mentor team members that are less experienced, as and when required.
• Evolve own skills; stay up-to-date with UI/UX, CX, tech and digital advertising trends and best practices.
• Assist in the development and implementation of internal UX research policies, processes and standards.
• Assist in designing metrics to measure and track the impact of UI/UX improvements.

Qualifications:

• Qualified UI/UX practitioner with minimum 3–4 years of experience in a digital agency or tech- based environment.
• Experience in conducting UX discovery workshops (internal and external).
• Experience in conducting UX research and usability tests using a variety of methods (online and on-ground surveys, focus groups, one-on-one interviews, corridor testing, prototype testing, etc.).
• Background in multimedia design, graphic design, or copywriting is preferred (proven experience and portfolio required).
• Prior senior position and leadership experience is preferred.

Skill Requirements:

• Demonstrates sound technical and domain knowledge in UI/UX design.
• Skilled in persona creation, journey mapping and UI/UX best practices.
• Skilled in mapping / writing accurate, clear, and concise UX journeys, reports, etc.
• Technically adept and able to simplify complex messages; understands the concepts of UX writing / micro-copywriting.
• Able to plan and strategise high-profile projects.
• Strong understanding of design principles.
• Skilled in web wireframing, with prototyping knowledge / experience.
• Creative and imaginative; curious about clients’ products or services.
• Confident, insightful, analytical, and meticulous.
• Effective and collaborative communicator across all interfaces and relationships.
• Able to work quickly and flexibly across multiple projects, often with tight deadlines.
• Basic skills in using Axure RP Pro, Xtensio, InVision, UXPin, and/or other documentation, Adobe Creative Suite, Sketch, Adobe XD, wire-framing and rapid prototyping tool.
• Adept in MS Office Suites (especially Word, PowerPoint & Excel).