Kerja Sepenuh Masa, Driver Centre Executive di AirAsia Selangor - Maukerja

Job Description

Key Responsibilities

• Manage daily Driver Centre operations.

• Monitor driver enquiries and support cases.

• Coordinate driver onboarding and documentation.

• Monitor JoyClass training execution and attendance.

• Support training-related driver enquiries.

• Coordinate with Operations for training logistics.

• Contact drivers and follow up on JoyClass training attendance, document submissions, and operational requirements.

• Manage driver communications across official channels.

• Support driver engagement activities and operational campaigns.

• Handle driver walk-in support cases.

Operational Responsibilities

• Review driver support cases and identify root causes.

• Review JoyClass attendance and training effectiveness.

• Coordinate Driver Centre activities and execution.

• Work closely with Operations and cross-functional teams to support driver needs.

• Track operational issues and service delays.

• Identify recurring training and operational issues.

• Assist the technical team with user acceptance testing (UAT), beta testing, and issue validation.

• Support driver compliance and policy implementation.

Performance & Reporting

• Improve Driver Centre processes and service quality.

• Improve training readiness and driver support processes.

• Monitor driver retention and engagement initiatives.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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