Kerja Sepenuh Masa, Information Technology Operations Engineer di IByte Technology Solutions Federal Territory - Maukerja

Company Description IByte Technology Solutions is a technology services company that combines software development, consulting, and specialized talent acquisition to deliver end-to-end solutions for clients. The organization focuses on building innovative, tailored software while also supplying highly skilled professionals to meet complex project needs. By prioritizing excellence in both technical delivery and resource placement, IByte supports clients in assembling effective teams for each engagement. This integrated approach enables long-term partnerships and supports a wide range of industry and technology requirements.
Role Description The Platform Operations Engineer is a contract, on-site role based in WP, Kuala Lumpur. This role is responsible for monitoring and maintaining platform stability across Linux and Windows environments, including system health checks, performance tuning, and routine maintenance activities. The engineer will perform incident management and troubleshooting, resolve platform-related issues, and collaborate with cross-functional teams to implement fixes and improvements. Daily work includes responding to customer service requests, documenting changes, following operational procedures, and supporting deployments and configuration updates. The role also involves contributing to operational best practices, ensuring adherence to security and compliance guidelines, and providing clear communication to stakeholders.
Qualifications

• Strong analytical skills and problem-solving abilities to diagnose and resolve platform issues effectively.
• Proficiency in troubleshooting methodologies for infrastructure, applications, and services in multi-platform environments.
• Customer service skills, including clear communication, empathy, and timely follow-up with internal and external stakeholders.
• Hands-on experience administering and supporting Linux operating systems (e.g., system configuration, logs analysis, shell scripting).
• Hands-on experience administering and supporting Windows operating systems (e.g., services management, event logs, PowerShell).
• Familiarity with monitoring tools, ticketing systems, and incident/change management processes.
• Understanding of basic networking concepts (TCP/IP, DNS, firewalls) and security best practices in operations.
• Ability to work on-site in WP, Kuala Lumpur, collaborate within a team environment, and manage priorities in a fast-paced setting.
• Relevant technical certification or diploma/degree in Computer Science, Information Technology, or a related field is advantageous.