Full Time RESIDENT ENGINEER - TECHNICAL IT Jobs, Salary up to MYR 2,500 in ARIZ DIGITAL SDN BHD Federal Territory - Maukerja

1. Operations & Infrastructure Management Daily Monitoring:

- Oversee the health, performance, and availability of the client’s ICT infrastructure (servers, networks, storage, and cloud environments).

- System Maintenance: Perform routine preventative maintenance, firmware updates, OS patching, and configuration backups.

- Capacity Planning: Monitor resource utilization (bandwidth, CPU, storage) and recommend upgrades before bottlenecks occur.

2. Incident & Problem Resolution

- Level 2/3 Support: Act as the on-site escalation point for complex technical issues that standard helpdesks cannot resolve.

- Troubleshooting: Diagnose and resolve hardware, software, and network faults swiftly to minimize business downtime.

- Root Cause Analysis (RCA): Investigate critical outages to identify the underlying cause and implement permanent fixes to prevent recurrence.

REQUIREMENT:

• Minimum diploma in IT , computer science or other related field
• Professional certification
• two or more years of experience in a technical support
• Experience in project management
• Ability to work independently and collaboratively in a multidisciplinary team environment

Job Type: Contract

Pay: RM2,300.00 - RM2,500.00 per month

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• technical support: 5 years (Required)

Work Location: In person