1. Reporting & Performance Administration
- Prepare and update Leader Promotion Reports.
2. Agent Services & Operational Support
- Handle agent inquiries and operational requests professionally and promptly.
- Assist agents with operational processes and documentation.
- Coordinate with internal departments to resolve operational issues.
- Escalate complex matters to management when necessary.
3. CTOS Administration
- Process CTOS account registrations for negotiators.
- Maintain and update CTOS-related records.
- Monitor account status and provide support to agents regarding CTOS matters.
4. Office Administration & Property Management
- Coordinate office maintenance and repair matters.
- Liaise with building management, service providers, and vendors.
- Monitor office facilities, equipment, internet services, printers, and utilities.
- Assist in tenancy administration, office upkeep, and renewal matters.
- Ensure a conducive and well-maintained working environment.
5. Event & Recognition Programme Support
- Coordinate administrative arrangements for Winning Monday sessions.
- Verify certificates and presentation materials.
- Assist with monthly awards, campaigns, incentive programmes, and company events.
- Provide operational support during company functions and activities.
6. Documentation & Communication
- Prepare memos, announcements, official letters, and operational communications.
- Maintain proper filing and documentation systems.
- Assist in updating operational forms, templates, and records.
- Ensure operational information is accurate and properly communicated.
7. Branch Operations Support
- Support branch administrators and operational teams on daily operational matters.
- Follow up on outstanding operational requests and issues.
- Assist in maintaining operational standards and compliance requirements.
8. General Operations Support
- Assist in improving operational efficiency and processes.
- Support operational projects and initiatives assigned by management.
- Perform any other duties assigned by the COO, CEO, or Operations Department.
- Compile Monthly Ranking Reports and Team Production Reports.
- Assist in preparing royalty, overriding, campaign, incentive, and operational reports.
- Ensure reports are accurate, complete, and submitted within deadlines.
- Maintain and organize operational records and databases.
Pay: RM2,000.00 - RM3,000.00 per month
Work Location: In person