Full Time Customer Service Executive Jobs, in Qinetiq Asia Pulau Pinang - Maukerja

We’re looking for a dedicated and enthusiastic Customer Support Executive to join our team. If you enjoy communicating with customers, solving problems, and providing excellent service, we’d love to hear from you!

Responsibilities 

• Handle and respond to customer enquiries via phone and email professionally
• Process sales and purchase orders and monitor progress to ensure timely delivery
• Coordinate with forwarding agents on shipping arrangements and customs clearance
• Prepare, verify, and maintain logistics and customs documentation
• Follow up on shipments, order rescheduling, or cancellations based on customer requirements and lead times
• Maintain strong customer relationships and provide reliable after-sales support
• Liaise with internal teams, logistics partners, and suppliers to ensure smooth daily operations
• Assist with administrative and coordination tasks
• Support ad-hoc or urgent assignments as required by management

Requirements

• Diploma or Bachelor’s Degree in Business Administration or a related field.
• Minimum 1–2 years of experience in customer service or sales support (fresh graduates are encouraged to apply if applicable).
• Good communication skills in English.
• Proficient in Microsoft Office applications.
• Well-organized, responsible, and able to work independently as well as in a team.