- Jalan Sultan Mizan Zainal Abidin, Kompleks Kerajaan Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa, L2 TECHNICAL SUPPORT ENGINEER di Getronics Federal Territory - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
- Provide Level 2 support for desktops, laptops, printers, and peripherals
- Troubleshoot hardware, software, OS, Outlook, and application-related issues
- Install, configure, and support Windows OS and Office 365 environments
- Manage Active Directory, user accounts, access management, and group policies
- Troubleshoot LAN/Wi-Fi, VPN, DNS, DHCP, and remote connectivity issues
- Handle ticket resolution, incident management, and root cause analysis
- Coordinate with L3 teams and vendors for major incidents and escalations
- Support system upgrades, patching, imaging, and asset management
- Provide remote and onsite support while ensuring SLA compliance
- 3-5 years of experience in Desktop / End User Support
- Strong knowledge of Windows 10/11, Office 365, and Outlook
- Experience with Active Directory and remote support tools
- Good understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience using ticketing tools such as ServiceNow, Remedy, or Jira
- Strong troubleshooting, communication, and user-handling skills
Preferred Skills
- Knowledge of endpoint security and antivirus tools
- Experience in enterprise or corporate IT environments
- ITIL certification is an added advantage.
Peringatan Penting
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