Kerja Sepenuh Masa, Customer Relationship Executive di Experian WP Kuala Lumpur - Maukerja

Role Summary:

The Customer Relationship Executive plays a critical role in providing an interface between customers and the client company. They are required to foster strategic client relationships with SME customers, answer incoming calls from customers for various reasons such as answering inquiries, resolving complaints, providing information, and fulfilling customer needs to ensure excellent service standards and maintain high customer satisfaction. The candidate should possess good listening skills, the ability to respond quickly, and the capability to make recommendations or provide solutions to customer problems. A clear and pleasant speaking voice and fluency in English are also desired.

What you'll Do:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.

• Creating a positive onboarding experience for new clients.

• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

• Provide training and overall guidance to enable clients to fully utilize product features and benefits.

• Foster strategic client relationship for Non-FI customers & deliver against financial KPI, for customer retention and cross selling of company’s products and services

• Regularly communicate with clients to provide updates and gather feedback. And provide regular feedback to management regarding customer comments and feedback on our products and services.

• Address client concerns and provide timely solutions.

• Handle daily incoming and outgoing customer calls and email.

• Keep detailed records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.

• Ensure compliance with all company policies, procedures, and standards.

• Contribute to team efforts by accomplishing related results as needed.

More About You:

• Diploma, Advanced/Higher/Graduate Diploma, in Business Studies/ Administration/ Management, Economics, Information Technology, Finance, Marketing, Commerce or equivalent.

• Minimum 2 - 4 years of working experience in key account management is an added advantage, along with proven work experience in Customer Service or a related role.

• Resilient to thrive in a complex environment.