The Accounts Receivable (AR) Manager oversees billing, collections, onboarding support, termination handling, and receivables management across payment services, hardware & software sales, and intercompany transactions. The role ensures timely invoicing, strong cash collection, accurate reporting, and effective process controls to support cash flow optimisation.
Key Responsibilities
- Manage end-to-end billing processes corporate sales (project, subscription, and delivery-based invoicing).
- Support customer onboarding by ensuring accurate setup of billing terms, pricing, and invoicing configurations in systems.
- Manage termination processes including final billing, contract closure, and outstanding balance follow-up.
- Handle refund processes (e.g. overpayments, reversals, merchant settlements and deposit releases where applicable), ensuring accuracy, proper supporting documentation, and adherence to approval controls in line with company policies
- Oversee intercompany billing, ensuring timely invoicing, reconciliation, and balance settlement.
- Review and resolve billing disputes, working closely with Sales and Operations teams.
- Prepare AR ageing reports, cash collection updates, and key performance reports for management.
- Ensure compliance with internal controls, audit requirements, SST regulations, and e-invoicing
- requirements, including accurate tax treatment, proper documentation, and adherence to statutory and company policies.
- Drive process improvements and automation in billing, reconciliation, and reporting.
- Lead and develop the AR team, ensuring clear accountability and performance management.
Requirements
- Degree in Accounting, Finance, or related field.
- Minimum 7 years of experience in Accounts Receivable or Finance Operations.
- Experience in high-volume environments
- Strong knowledge of billing, collections, and reconciliation processes.
- Proficiency in ERP systems and Excel (experience with reporting tools is an advantage).
Competencies
- Strong analytical and problem-solving skills.
- Good stakeholder management and communication skills.
- Detail-oriented with strong control awareness.
- Proactive and results-driven.
Pay range and compensation package: Salary and compensation details will be discussed during the interview process.
Equal Opportunity Statement: NTT Data Payment Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.