- Lahad Datu Sabah Malaysia
Kerja Sepenuh Masa, Cluster Operations Head di Alliance Bank Malaysia Berhad Sabah - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
- Responsible for managing all operations resources effectively to ensure smooth and efficient delivery.
- Responsible for planning, organizing and managing operations and administration of the branches within the cluster in line with the Bank's goals, policies and guidelines
- Lead and drive service excellence and customer satisfaction levels for the branches within cluster, alongside Cluster Sales Head
- Deploy service rituals to maintain high level of service delivery and timely resolution of service and operation issues and escalation of issues, if applicable.
- Fully responsible for achievement of all customer service targets (queue management, average waiting time, service level) at cluster level.
- Responsible to drive branches deposit growth and cross selling revenue.
- Drive process improvement with automation when applicable or centralization initiatives with CSD at cluster level, ensuring all execution plans are implemented as per stipulated schedule and cost.
- Responsible for ensuring Record Management is up to date and adhere to Clean Desk Policy at all time.
Peringatan Penting
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