Kerja Sepenuh Masa, ENVOY, CONCIERGE di KPJ Healthcare - Maukerja

1. Managing and handling telephone call

• Answers incoming calls

• Direct call to consultants, customers, staff, or departments through the system

• Places outgoing calls

• Delivers accurate information & efficient service in answering requests, providing information & resolving issues on services for customers

• Provides paging services for customers and employees

• Knows what action to take when an emergency call is required

• Report to Head of Services for any malfunction of machine / equipment

• Trains or assists with training new telephone operators in performance of job duties.

2. OSH Act & Regulations 1994

• Responsible and accountable to carry out duties as employee stipulated in OSH Act & Regulations 1994

• To take responsibility to carry at work for the safety of yourself and other persons

• To cooperate with your employer or any other person in the discharge of any duty

• To wear or use any protective equipment or clothing provided by the employer

• To comply with any instruction or measure on occupational safety and health.

3. Patient Safety Goal

• Ensure compliance of Patient Safety Goals as safety improvement measures as recommended by World Alliance for Patient Safety

• Ensure the policies on Patient and Family’s Rights are addressed at all times.

4. PDPA Act 2010

• To review and adopt internal personal data protection policies and practices to comply with the PDPA Act 2010.

5. Participate actively in any other new service that is introduced

• Ensure produce better result and Continual Improvement in delivering service to customers.

6. To perform other duties as and when required by the management

• Produce outcome within the expectation of the shareholder and customers.

QUALIFICATIONS REQUIREMENT

• SPM

• Preferably with relevant experience related to nursing and Public Relations

EXPERIENCE REQUIRED

• 2 years’ experience in Customer Service

• Good interpersonal, communication skill and fluent in both spoken and written English

• Working with less supervision, Nature, independent with a strong sense of self-initiative and motivation

• Good interpersonal, communication skill and fluent in both spoken and written English

• IT literate with knowledge of Microsoft Windows