Kerja Sepenuh Masa, Driver Centre Executive di Air Asia Selangor - Maukerja

Job Description

Key Responsibilities

·         Manage daily Driver Centre operations.

·         Monitor driver enquiries and support cases.

·         Coordinate driver onboarding and documentation.

·         Monitor JoyClass training execution and attendance.

·         Support training-related driver enquiries.

·         Coordinate with Operations for training logistics.

·         Contact drivers and follow up on JoyClass training attendance, document submissions, and operational requirements.

·         Manage driver communications across official channels.

·         Support driver engagement activities and operational campaigns.

·         Handle driver walk-in support cases.

Operational Responsibilities

·         Review driver support cases and identify root causes.

·         Review JoyClass attendance and training effectiveness.

·         Coordinate Driver Centre activities and execution.

·         Work closely with Operations and cross-functional teams to support driver needs.

·         Track operational issues and service delays.

·         Identify recurring training and operational issues.

·         Assist the technical team with user acceptance testing (UAT), beta testing, and issue validation.

·         Support driver compliance and policy implementation.

Performance & Reporting

·         Improve Driver Centre processes and service quality.

·         Improve training readiness and driver support processes.

·         Monitor driver retention and engagement initiatives.