Kerja Sepenuh Masa, Customer Relationship Executive di Experian Federal Territory - Maukerja

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Learn more at Experian plc | Bringing financial health to all

We are seeking a detail-oriented and proactive Customer Support Associate to join our Customer Success (CS) Engagement Team. In this role, you will provide administrative and operational support across customer onboarding, order processing, product fulfillment, delivery coordination, and customer-related processes.

As a key support function within the CS team, you will work closely with internal stakeholders, customers, and vendors to ensure smooth execution of day-to-day operations. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and professionalism.

Customer & Operational Support

• Perform Customer Due Diligence (CDD) and onboarding activities for new and existing customers.
• Manage and coordinate commercial-related order fulfillment and delivery processes.
• Handle API connectivity-related follow-ups and coordinate technical inquiries with relevant teams.
• Support customer-related administrative requests and ensure timely resolution of operational issues.
• Assign and distribute leads to the Customer Engagement Team in a timely manner.

Administrative Support

• Provide administrative support to the CS Engagement Team, including maintaining customer and sales records.
• Compile, prepare, and maintain monthly sales and operational reports.
• Assist with vendor registration and related documentation processes.
• Ensure customer and operational data is accurately recorded and maintained in internal systems.

Product & Process Support

• Assist in product testing, implementation activities, and new product launches.
• Support process improvement initiatives to enhance operational efficiency and customer experience.
• Coordinate with internal teams to ensure seamless execution of customer requests and product-related activities.

Compliance & Performance

• Ensure compliance with all company policies, procedures, standards, and regulatory requirements.
• Maintain confidentiality and accuracy when handling customer information and company data.
• Achieve assigned Key Performance Indicators (KPIs) and service-level targets.
• Contribute actively to team objectives and provide support on ad hoc projects and assignments as required.

• Diploma or Degree in Business Administration, Management, Information Technology, Marketing, Finance, or a related discipline.
• Fresh graduates are encouraged to apply. Prior experience in administrative support, customer service, customer success, or operations support is an advantage
• Strong administrative and organizational skills with excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively with customers, vendors, and internal stakeholders.
• Strong phone etiquette and active listening skills.
• Good analytical thinking and problem-solving capabilities.
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to work independently while also contributing effectively within a team environment.
• Positive attitude, strong sense of responsibility, and willingness to learn.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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