Full Time Guest Experience - Operation Executive Jobs, Salary up to MYR 4,000 in KAITE Property Management Sdn. Bhd. Federal Territory - Maukerja

Join us at KAITE Property Management, a wholly owned subsidiary of Berjaya and one of Kuala Lumpur’s fastest-growing hospitality companies. We specialize in managing premium short-stay homes in the heart of the city, delivering exceptional comfort, seamless stays and memorable guest experiences.

Key Responsibilities:

1. Guest Experience & Customer Support

• Review all incoming reservations to ensure accuracy in guest details, stay requirements, special requests, and pricing.
• Act as a key point of contact for guest-related inquiries, assisting with booking clarifications, amendments, technical booking issues, and post-booking support.
• Collaborate closely with the concierge and operations team by providing timely updates on arrivals, guest preferences, and important booking notes to ensure smooth and personalized guest experiences.
• Provide after-hours support for urgent reservation matters including last-minute booking issues, technical disruptions, and guest concerns requiring immediate attention.

2. Reservations Coordination

• Monitor daily pick-up and booking performance to identify potential overbooking risks or reservation discrepancies.
• Assist in handling booking modifications, cancellations, and overbooking cases in coordination with internal teams and external partners.
• Ensure all booking policies, stay rules, and pricing conditions are accurately applied and communicated across platforms.

3. Daily Operations & Property Management

• Ensure all units meet company standards in cleanliness, setup, and presentation prior to customer arrival.
• Oversee end-to-end daily operations of properties under management to ensure smooth turnover and operational readiness.
• Coordinate check-ins, check-outs, and last-minute booking adjustments.
• Ensure operational SOPs are followed consistently across all properties.
• Monitor property status daily and ensure all units are ready for occupancy without delay.
• Support continuous improvement of operational workflows to enhance efficiency and reduce turnaround time.

4. Housekeeping, Maintenance & Vendor Management

• Coordinate housekeeping schedules based on occupancy and turnover timing.
• Ensure units are cleaned, restocked, and fully prepared prior to customer arrival.
• Handle maintenance requests and coordinate with vendors/contractors for timely resolution.
• Follow up on repairs and ensure quality completion of maintenance works.
• Manage inventory levels and coordinate replenishment of supplies and amenities.

5. Housekeeping, Maintenance & Vendor Management

• Manage daily operations in the PMS and channel manager to ensure room inventory, rates and availability are accurately reflected across all online platforms.
• Conduct routine checks on rate plans, room types, system configurations and booking flows to prevent disruptions and enhance platform reliability.
• Liaise with PMS and channel manager vendors to resolve technical issues, implement system updates and enhance system functionality.

6. Reporting & Insights

• Prepare daily reports covering key metrics such as occupancy, booking trends, channel contributions and pick up patterns.
• Highlight operational issues, booking inconsistencies and guest experience trends that may impact performance.
• Provide insights and recommendations to management to improve OTA performance, system efficiency and overall guest satisfaction.

Requirements:

• Diploma or Degree in Hospitality, Business, Real Estate, Property Management, or related fields (fresh graduates are encouraged to apply).
• Experience in hospitality, property management, operations or customer service is an advantage.
• Proactive, responsible, and able to work in a structured fast-paced operational environment.
• Strong sense of ownership, accountability, and attention to detail.
• Good problem-solving skills and ability to handle multiple operational tasks simultaneously.
• Willingness to learn and build a long-term career in property operations or hospitality management.
• Hands-on ability to troubleshoot platform connectivity, rate mapping, and system configuration issues.
• Excellent communication and customer service skills, especially in managing guest inquiries and coordinating with internal teams.
• Proactive, solution-driven, and confident in handling high-pressure situations, including after-hours support.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person