Full Time Learning and Development Manager | Retail MNC Jobs, Salary up to MYR 10,000 in Glory HR Solutions Federal Territory - Maukerja

The Learning and Development​ Manager is responsible in leading the company's retail training strategy to enhance sales performance, customer service, product knowledge, and leadership capabilities across all retail stores. This role ensures store teams are equipped with the skills and knowledge needed to deliver an exceptional customer experience and achieve business objectives.

Key Responsibilities

• Develop and implement the annual retail training strategy and calendar.
• Design and deliver training programs on sales techniques, customer service, product knowledge, visual merchandising, and store operations.
• Lead onboarding and induction programs for new retail employees.
• Identify training needs through store visits, performance reviews, and collaboration with Retail Operations.
• Coach and develop Store Managers and Area Managers to strengthen leadership capabilities.
• Evaluate training effectiveness through assessments, store performance, and feedback, and recommend improvements.
• Develop and maintain training manuals, SOPs, e-learning content, and other learning materials.
• Monitor training completion, maintain training records, and prepare training reports.
• Partner with HR, Merchandising, Marketing, and Retail Operations to support new product launches, promotional campaigns, and new store openings.
• Manage the training budget and ensure effective use of learning resources.
• Lead and mentor the Training team to ensure high-quality training delivery.
• Perform other duties as assigned.

Requirements

• Diploma or Bachelor's Degree in Human Resource Management, Business Administration, Retail Management, Education, or a related field.
• Minimum 5–8 years of experience in retail training, learning & development, or retail operations, with at least 2 years in a managerial role.
• Experience in the fashion, apparel, or lifestyle retail industry is highly preferred.
• Strong knowledge of retail operations, sales, and customer service.
• Excellent presentation, facilitation, coaching, and leadership skills.
• Strong planning, analytical, and project management abilities.
• Proficient in Microsoft Office and Learning Management Systems (LMS) is an advantage.

Pay: RM7,000.00 - RM10,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Application Question(s):

• How many years of retail training experience?
• Current salary package and notice period
• Expected salary

Work Location: In person