Sepenuh Masa CUSTOMER SERVICE REPRESENTATIVE Jobs, salary up to MYR 1,900 in Flowco (M) Sdn Bhd Damansara Jaya - Maukerja

1.Responding to queries via email, or phone

2.Providing technical assistance for questions and problems

3.Following up with customers to ensure full resolution of issues

4.Coordinate with internal departments and external service providers to ensure solutions

5.Identify and escalate priority issues

6.Properly escalating unresolved issues to the next level of support

7.Timely call assignment to field support personnel

8.Following up with field support personnel on SLA’s ensuring SLA is met for call assignment

9.Ensure proper recording, documentation, and closure

10.Ensure compliance of Flowco and client’s HSE processes and procedures.

11.Ensure compliance with Flowco’s and client’s Health, Safety, and Environmental (HSE) processes and procedures, and adherence to safety standards in line with Flowco, client, and authority guidelines

12.Actively support and participate in the company’s ESG initiatives

Pay: RM1,700.00 - RM1,900.00 per month

Benefits:

• Flexible schedule
• Free parking
• Health insurance

Work Location: In person