Full Time Technical Support Engineer - AI Engineer Jobs, in Poultry & Livestock Middle East & Africa Magazine - Maukerja

We are looking for a Technical Support Engineer / AI Engineer to provide technical expertise, customer support, and AI-driven solution development. This role combines strong troubleshooting capabilities with knowledge of artificial intelligence technologies to ensure the successful deployment, maintenance, and optimization of software applications and AI-powered solutions.

As a Technical Support Engineer / AI Engineer, you will serve as a technical point of contact for customers and internal teams, assisting with product implementation, system configuration, issue diagnosis, and performance optimization. You will investigate technical problems, analyze system logs, identify root causes, and deliver timely resolutions while maintaining a high level of customer satisfaction.

You will collaborate with software engineers, product managers, data scientists, DevOps engineers, and customer success teams to resolve complex technical issues and improve product quality. The role also involves supporting AI applications by assisting with model integration, API implementation, prompt optimization, workflow automation, and deployment of AI-powered features.

Key responsibilities include monitoring system performance, managing incident responses, documenting technical solutions, preparing knowledge base articles, and contributing to product improvements through customer feedback and technical analysis. You will participate in software testing, validation, troubleshooting, and release support to ensure stable and reliable system operation.

In addition, you will evaluate emerging AI technologies, recommend technical improvements, support proof-of-concept projects, and assist in designing scalable AI-enabled solutions that align with business objectives. You will promote best practices in system reliability, security, performance, and operational efficiency while maintaining clear communication with both technical and non-technical stakeholders.

• Strong understanding of technical support processes, system troubleshooting, and incident management.
• Knowledge of software applications, operating systems, networking, databases, and cloud computing platforms.
• Familiarity with AI technologies, machine learning concepts, large language models (LLMs), generative AI, and AI application workflows.
• Understanding of RESTful APIs, system integration, web services, and application architecture.
• Knowledge of scripting or programming languages such as Python, JavaScript, Java, C#, or similar technologies.
• Familiarity with SQL, database management, and log analysis tools.
• Understanding of cloud services such as AWS, Microsoft Azure, or Google Cloud Platform is an advantage.
• Knowledge of containerization, CI/CD pipelines, and DevOps practices is beneficial.
• Strong analytical, troubleshooting, and problem-solving skills with excellent attention to detail.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to manage multiple priorities and work effectively in a fast-paced, collaborative environment.
• Strong documentation skills with the ability to prepare technical guides, knowledge base articles, and support documentation.
• Customer-focused mindset with a commitment to delivering high-quality technical support and continuous service improvement.
• Professional certifications related to cloud platforms, technical support, AI technologies, or information technology are considered an advantage.