- Cyberjaya Selangor Malaysia
Kerja Sepenuh Masa, Receptionist di Zen Alchemy Spa Selangor - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Responsibilities
Guest Experience & Front Desk Operations
Guest Experience & Front Desk Operations
- Welcome and attend to spa guests with warmth, professionalism, and care.
- Manage appointment bookings, rescheduling, and cancellations via online systems, WhatsApp, calls, and walk-ins.
- Perform client check-in and check-out processes, including accurate payment handling and daily sales recording.
- Oversee opening and closing duties of the spa.
- Promote massage packages and retail products to meet individual and team sales targets.
- Maintain a clean, organized, and inviting reception area.
- Handle guest complaints or concerns professionally and promptly.
- Gather and log guest feedback to enhance the overall spa experience.
- Coordinate daily with spa therapists and management to ensure smooth service flow.
- Create and update therapist rosters and massage sequences.
- Reply to client messages, reviews, and comments on social media platforms.
- Support marketing efforts by sharing promotions and updates with clients.
- Reach out to content creators and media partners for potential collaborations.
- Arrange and coordinate complementary treatments for influencers, celebrities or media.
- Prepare the spa team for content sessions.
- Assist with administrative tasks such as sales reports and client records.
- Monitor and restock spa inventory, liaising with senior therapists to ensure stock levels are maintained.
- Pack and ship parcels when needed.
- Ensure compliance with all internal SOPs.
- Take on additional tasks as directed by the management team.
- Minimum SPM; Diploma in Hospitality, Tourism, or related field is an advantage.
- 1–2 years experience in customer service, front desk, or administrative roles preferred.
- Strong communication skills in Bahasa Malaysia and English.
- Confident with online booking software such as Fresha, WhatsApp Business, and basic social media interactions.
- Comfortable using Google tools such as Sheets, Drive, and Meet.
- Friendly, punctual, reliable, and committed with a high standard of professionalism.
- Strong organizational skills with attention to detail and problem-solving abilities.
- Able to work independently and as part of a team.
- Comfortable appearing in social media video content as part of brand engagement.
- Free lunch once a week
- Free massage monthly
- Discounts on spa services and products.
- Career growth opportunities within the spa.
- 1x off day on your birthday + birthday gift
- Annual leaves
Peringatan Penting
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