Kerja Sepenuh Masa, IT Programme Manager di Neuron Solutions Johor - Maukerja

Responsibilities:

• Establish and lead the Programme Management Office (PMO) including governance frameworks, reporting structures, RAID logs, and escalation protocols
• Chair steering committee meetings and provide executive-level programme status reporting to C-level and ministry stakeholders
• Own the master programme plan, milestone schedule, and critical path management across all ICX workstreams including CRM, Billing, Mobile App, Web Portal, Smart Metering, AI Chatbot, Omnichannel, FSM and GIS, Cloud Infrastructure, and Data Migration
• Manage overall programme budget, forecast, and cost control in alignment with contractual obligations
• Identify, assess, and mitigate programme-level risks, issues, dependencies, and constraints in a structured and proactive manner
• Oversee vendor and sub-contractor relationships, contractual compliance, and SLA adherence throughout the programme lifecycle
• Drive cross-workstream coordination and dependency management between development, QA, infrastructure, data migration, and training teams
• Lead change management processes including formal change requests, impact assessments, and change control board approvals
• Ensure programme delivery adheres to quality gates and phase-gate approval criteria across Discovery, Build, Parallel Run, and Go-Live phases
• Coordinate parallel run activities, production cutover planning, and hypercare support transition
• Manage communications plan including stakeholder engagement strategy, escalation matrix, and monthly programme health dashboards
• Facilitate post-implementation review and programme closure activities including lessons learned and knowledge transfer

Requirements:

• Minimum 10-15 years of progressive IT programme and project management experience with at least 5 years in a Programme Manager role on enterprise-scale implementations
• PgMP (Programme Management Professional) or PMP certification is mandatory
• Proven track record delivering large-scale enterprise IT transformation programmes in utilities, government, or telco sectors
• Deep expertise in Agile, Waterfall, and hybrid delivery methodologies with experience managing multi-workstream programmes using both approaches simultaneously
• Strong experience with PMO establishment including governance frameworks, reporting templates, RAID management, and stakeholder communication plans
• Demonstrated ability to manage and influence C-level stakeholders, government officials, and multi-vendor teams
• Experience managing commercial contracts, change control processes, and vendor SLA governance
• Proficiency in programme management tools such as MS Project, Jira, Confluence, and MS Office 365
• Excellent written and verbal communication skills in English
• Bahasa Malaysia proficiency is an added advantage
• Strong leadership, negotiation, conflict resolution, and decision-making abilities under pressure
• Prior experience in customer experience platforms, CRM, or billing system implementations is strongly preferred
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field