Kerja Sepenuh Masa Supervisor, Gaji tinggi MYR 2,300 di Daily Coffee (M) Kedah - Maukerja

Supervisor Responsibilities:

As a Supervisor at Daily Coffee Restaurant, you will play a crucial role in ensuring excellent customer service and maintaining smooth operations. You will oversee the daily activities of the staff, support management in various tasks, and help create a welcoming environment for both customers and employees.

1. Staff Supervision:

· Monitor staff attendance and schedule

· Oversee daily operations and ensure that all staff are performing their duties efficiently

· Train, mentor, and motivate team members, fostering a positive work environment

· Conduct regular performance evaluations and provide feedback to staff

2. Customer Service:

· Ensure that all customers receive prompt and friendly service

· Address customer inquiries, concerns, and complaints in a professional manner

· Assist in creating a welcoming atmosphere and ensuring customer satisfaction

3. Operational Support:

· Support the Manager in inventory management, including ordering supplies and conducting stock audits

· Assist in managing cash handling procedures and reconciliations

· Help coordinate staff schedules and ensure adequate coverage during busy periods

· Maintain knowledge of POS system including setup & maintenance and monitoring the outlet cash flow

4. Quality Control:

· Monitor food and beverage quality to ensure that all items meet Daily Coffee Restaurant's standards.

· Ensure that all health and safety regulations are followed in the kitchen and dining areas

· Provide input on menu changes, promotions, and special events

· Conducting regular inspection of the outlet kitchen to determine whether proper standard of hygiene and sanitation are maintained

· Checking in on dining customers to enquire about food quality and service

· Reviewing customer surveys to develop and implements ways to improve customer service

5. Team Collaboration:

· Foster open communication between staff and management to enhance teamwork and cooperation

· Participate in staff meetings and contribute ideas for improving service and operations

· Assist in organizing staff training sessions

· Assist in other duties as assigned by the management team

6. Sales and Promotion:

· Promote special offers and menu items effectively to boost sales

· Collaborate with the marketing team to implement promotional strategies

Supervisor Requirements and Skills:

· High school diploma or equivalent; degree in hospitality or business management is a plus

· Previous experience in a supervisory or leadership role within the restaurant or hospitality industry.

· Strong interpersonal and communication skills

· Ability to manage time effectively and prioritize tasks in a fast-paced environment

· Knowledge of food safety standards and regulations

· Proficiency in point-of-sale (POS) systems and basic computer applications

. Willing to travel & training at nearby outlet

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

• Flexible schedule
• Meal allowance
• Opportunities for promotion

Ability to commute/relocate:

• Sungai Petani: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person