Kerja Sepenuh Masa, Customer Relations Executive di Honda Malaysia Selangor - Maukerja

Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)

Excellent Telephony, Communication and Interpersonal skills

Strong Language Skills

• Able to communicate effectively in English, Malay and local dialects (written and spoken)

• Prepare simple report (if required)

Customer Service Oriented and believes that “customers come first”

Competent in Microsoft Office (Word, Excel, Power Point).

Independent, high commitment, self-motivated and good problem solving

Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership

Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership

Handle customer’s concern, analyse root cause and take improvement activities

Ensure all customers’ voice is promptly reported to dealer management

Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System

Ensure customer database is updated in timely manner and protected at all times through constant monitoring

To ensure compliance to customer data utilization by dealer management and Honda Malaysia

Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction

Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)

Coordinate First 1K PMSS activity with Sales