- Singapore
Kerja Sepenuh Masa, IT Desktop Support Engineer di PT. Guna Coalindo - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
DESKRIPSI PEKERJAAN
- Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
- Min. ITE/Diploma graduate with 1 year experience in desktop support
- Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
- Clear Spoken & Written English.
- possess at least one (1) of the following certifications or their equivalent: o CompTIA A+; o CompTIA Security+; o CompTIA Network+; o Microsoft Certified: Windows Client; and o Microsoft Certified: Managing Modern Desktops.
- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
- Demonstrate knowledge in the support of workstations, and related components
- Good verbal and written communication skills
- Good coordination skills
- Ability to prioritize effectively and work with a sense of urgency
- Effectively communicates with teammates and managers
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
Peringatan Penting
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