Kerja Sepenuh Masa Technical Account Manager, Gaji tinggi SGD 6,000 di BUSINESS EDGE PERSONNEL SERVICES PTE LTD Central Region (Singapore) - Maukerja

1. Customer Onboarding & Activation

• Lead onboarding for new enterprise customers
• Configure platform setup aligned to client needs (brands, categories, keywords, dashboards, etc.)
• Conduct training sessions for different stakeholder groups (CMI, Brand, Digital, Content teams)
• Ensure customers reach “first value” quickly (early insights, dashboards, reports)

2. Use Case Discovery & Solutioning

• Work closely with clients to understand:Business objectivesKey questions (e.g., trends, content strategy, competition, innovation)
• Translate these into clear platform use cases
• Guide clients on how to leverage ************* for:Social intelligenceContent strategyConsumer insightsCampaign analysis
• Act as a consultative partner, not just a platform trainer

3. Adoption & Engagement Management

• Drive regular usage of the platform across teams
• Track usage metrics (logins, queries, reports generated, etc.)
• Identify drop-offs or low adoption areas and proactively intervene
• Run periodic check-ins, demos, and refresh training sessions

4. Insight Delivery Support

• Support clients in extracting meaningful insights from the platform
• Assist in framing outputs for business decisions (presentations, summaries, narratives)
• Ensure clients can independently derive value over time

5. Account Growth & Expansion

• Identify opportunities to expand within the account:New teams (e.g., Insights → Brand → Digital → R&D)New use casesAdditional markets / brands
• Partner with Sales to drive upsell and cross-sell opportunities
• Act as the internal champion for account growth

6. Client Relationship Management

• Serve as the primary point of contact post-sale
• Build strong relationships with key stakeholders
• Run governance cadences (weekly syncs, monthly reviews, QBRs)
• Ensure high customer satisfaction and trust

7. Feedback Loop to Product & Data Teams

• Capture client feedback, feature requests, and pain points
• Work with Product/Engineering to: Resolve issues Improve usability Prioritize enhancements
• Advocate for client needs internally

Key Outcomes / KPIs

• Time to First Value (TTFV)
• Platform Adoption Metrics (active users, usage frequency)
• Customer Retention / Churn
• Net Revenue Retention (NRR) contribution
• Expansion Revenue / Upsell pipeline
• Customer Satisfaction (CSAT / NPS)
• Number of active use cases per account

Skill Set Required

Core Skills

• Strong client-facing and communication skills
• Ability to translate business problems into product solutions
• Analytical thinking (comfortable with data, insights, storytelling)
• Project management and stakeholder coordination

Technical / Product Understanding

• Ability to understand and explain platform capabilities
• Comfort with dashboards, data tools, and AI-driven insights platforms

Consultative Mindset

• Think like an insights partner, not a support executive

Ability to guide clients on “what to do”, not just “how to use

Loh Chiang Soon (R1873093)

Business Edge Personnel Services Pte Ltd (96C4864)