Sepenuh Masa End User Support Engineer Jobs, in Sonepar Bandar Baru Bangi - Maukerja

1. PURPOSE OF THE ROLE

The End User Support Engineer is responsible for delivering high‑quality on‑site and workplace IT support to ensure the stability, reliability, and efficiency of daily office IT operations. The role focuses on maintaining local workplace infrastructure, resolving technical incidents, supporting endpoint lifecycle management, and assisting with workplace technology deployments and installations.

In addition, the role supports workplace‑related service requests, including troubleshooting productivity and collaboration tools, managing user access and permissions (e.g. Active Directory account and group administration), and administering license allocation for business applications, in compliance with IT Service Management (ITSM) processes and standards.

2. OPERATING CONTEXT

Based in Selangor, Malaysia, this role supports operations across multiple legal entities within the Sonepar South East Asia region. While primarily responsible for designated site operations, the End User Support Engineer also provides cross-site support within the same country. This includes remote support and, where required, on-site assistance to other operating companies or locations to ensure continuity and consistency of workplace IT services.

The role operates within a regional IT environment, collaborating with shared services and regional technology teams to support standardised workplace solutions.

3. AUTONOMY

The End User Support Engineer operates in a structured environment with a high degree of self‑direction and minimal day‑to‑day supervision. Work is self‑prioritised based on operational needs, service requests, and incident impact, and is performed in accordance with established Standard Operating Procedures (SOPs), policies, and technical guidelines.

Within these frameworks, the role is expected to exercise sound judgement and apply best‑practice resolutions to incidents and requests, ensuring timely, effective, and user‑centric outcomes. Open and effective communication with the team, manager, and cross‑functional stakeholders is essential to maintaining service quality and driving continuous improvement.

Under this operating model, the End User Support Engineer collaborates closely with infrastructure, service desk, and information security teams to deliver reliable, secure, and standardised workplace IT services.