Kerja Sepenuh Masa, Insurance Operations Associate di ITCAN Pte Ltd Federal Territory - Maukerja

Company Description ITCAN Pte Ltd is a Singapore-headquartered technology solutions provider with a strong global presence across Asia-Pacific, Europe, North America, and the Middle East. The company delivers strategic consulting, software development, IT infrastructure, and cybersecurity services, partnering with organizations of all sizes to drive efficiency and digital transformation. ITCAN is known for its focus on emerging technologies such as AI, blockchain, cloud computing, and IoT, offering scalable and future-ready solutions. With a team of around 1,400 professionals, the organization emphasizes innovation, client success, and high-quality outcomes. Its vision is to build a highly respected global IT services enterprise and to serve as a reliable partner for quality IT projects and professional resources at competitive prices.
Role Description The Insurance Operations Associate is a full-time, on-site role based in Greater Kuala Lumpur. This role involves managing day-to-day insurance operations such as processing policy applications, endorsements, renewals, and claims documentation with high accuracy and compliance. The associate will coordinate with internal teams and external stakeholders to resolve operational issues, maintain up-to-date records, and support reporting and audit requirements. Responsibilities include responding to customer and partner inquiries, ensuring service level adherence, and identifying process improvements to enhance efficiency. The role requires proactive communication, attention to detail, and the ability to work collaboratively in a fast-paced, structured environment.
Qualifications

• Strong operations skills, including experience in policy administration, process execution, and workflow management.
• Excellent interpersonal skills to collaborate with cross-functional teams and build effective working relationships.
• Solid analytical skills to review data, identify trends, and support problem-solving and process improvement initiatives.
• Clear and professional communication skills, both written and verbal, for stakeholder coordination and documentation.
• Customer service skills to handle inquiries, manage expectations, and provide responsive, solution-focused support.
• Relevant experience in insurance operations, finance, or related fields is preferred.
• Ability to work on-site in Greater Kuala Lumpur and manage multiple tasks with strong time management and organizational skills.
• Proficiency in standard office software (e.g., MS Excel, Word, and related systems); familiarity with insurance systems is a plus.
• Diploma or degree in business, finance, insurance, or a related discipline is advantageous.