- Jalan Sultan Mizan Zainal Abidin, Kompleks Kerajaan Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa, Malaysia Key Account Technical Support Engineer di AlphaESS Federal Territory - Maukerja
Malaysia Key Account Technical Support Engineer
AlphaESS
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
- Interface with installer clients in Philippine, including key account groups. Handle email communications and on-site visits, assist clients with system installation, commissioning, after-sales service and operation & maintenance. Respond promptly to customer requests, resolve their technical issues, and address all product-related demands.
- Fault Analysis and Reporting: Collect and analyze system fault-related data to identify potential problems and trends. Prepare detailed fault analysis reports for internal teams' reference and provide improvement recommendations.
- Compilation and Summary of Product Quality Issues: Gather product requirements and feedback on quality problems, then communicate this information to the quality and internal product teams to drive product improvements.
- Compose after-sales documentation and training materials, and provide training to internal staff as well as external installers of major clients.
- Conduct regular visits to key accounts, summarize current product issues, suggestions, and requirements, and feed them back internally to facilitate product optimization and problem resolution
Peringatan Penting
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