Kerja Sepenuh Masa, Technical Project Manager (ServiceNow) di Timeless Resin Treasures Federal Territory - Maukerja

We are looking for an experienced ServiceNow Project Manager to lead the successful delivery of enterprise-scale ServiceNow projects. This role is responsible for managing project planning, execution, stakeholder engagement, risk management, and ensuring projects are delivered on time, within scope, and aligned with business objectives.

• Develop and manage project plans, timelines, milestones, resource allocation, and project dependencies to ensure the successful delivery of ServiceNow initiatives.
• Lead end-to-end project execution by coordinating development, configuration, integration, testing, deployment, and release activities while ensuring alignment with project scope and business requirements.
• Identify, assess, and mitigate project risks, issues, and dependencies, proactively resolving blockers to minimize project impact.
• Ensure adherence to ServiceNow development standards, governance policies, quality assurance processes, and compliance requirements through regular project reviews and testing validation.
• Manage stakeholder communication, project reporting, change management activities, and user adoption initiatives, including training and knowledge transfer to support successful implementation.

• Minimum 6–10+ years of hands-on experience leading ServiceNow development, implementation, and enterprise project delivery.
• Strong expertise across ServiceNow modules, including:
• ITSM
• ITOM
• ITAM
• CMDB
• Incident Management
• Change Management
• Problem Management
• Request Management
• Discovery
• Service Mapping
• Event Management
• Software Asset Management (SAM)
• Hardware Asset Management (HAM)
• Proven experience managing the complete project lifecycle, including solution design, development, integration, testing, deployment, and implementation of ServiceNow solutions.
• Proficiency with project management tools such as:
• Microsoft Project
• Jira
• ServiceNow PPM
• or equivalent project management platforms.
• Strong knowledge of:
• Project planning
• Risk and issue management
• Change management
• Budget management
• Resource planning and allocation
• Experience integrating ServiceNow solutions with enterprise applications and existing business processes.
• Good understanding of IT governance, compliance, audit requirements, and ITIL best practices.
• Excellent communication, stakeholder management, leadership, and vendor management skills, with the ability to coordinate cross-functional teams and drive successful project outcomes.

• Experience delivering large-scale enterprise ServiceNow transformation projects.
• Strong leadership and team coordination abilities.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• ServiceNow certifications (CSA, CIS, or relevant certifications) are an added advantage.