Kerja Sepenuh Masa, Enterprise Print Support Engineer – Production Support (Remote) di Tap Growth Ai Federal Territory - Maukerja

We are seeking an experiencedEnterprise Print Support Engineer – Production Supportto join our technical operations team. This role is responsible for supporting enterprise printing environments, document workflow platforms, and high-volume production print operations.

The ideal candidate will have strong hands-on experience withWindows Print Spooler, print servers, network printing, and enterprise document workflows. You will be responsible for troubleshooting production issues, managing critical incidents, supporting document generation processes, and ensuring reliable print service availability.

This is a remote role based in Malaysia, supporting enterprise operations and collaborating with global technical teams.

• Provide L2/L3 production support for enterprise printing environments and document workflow systems.

• Troubleshoot and resolve issues related toWindows Print Spooler, including:

  • Stuck print jobs

  • Failed print queues

  • Print spooler service failures

  • Printer driver and configuration issues
    
    

• Support and troubleshoot document generation and print workflows usingEcrionand related technologies.

• Monitor high-volume print queues and proactively identify potential issues impacting business operations.

• Perform print server administration and recovery activities, including:

  • Restarting and recovering spooler services

  • Clearing and managing print queues

  • Troubleshooting print drivers

  • Resolving network printing issues
    
    

• Handle and resolvehigh-priority production incidents (P1/P2)within defined service level expectations.

• Perform root cause analysis (RCA) for recurring print and workflow issues and implement corrective actions.

• Collaborate with application teams, infrastructure teams, and business stakeholders to resolve complex production issues.

• Maintain technical documentation, troubleshooting procedures, and operational knowledge articles.

• Participate in continuous improvement initiatives to enhance print service reliability and operational efficiency.
  
  

• Proven experience supportingenterprise printing environmentsin a production support capacity.

• Strong hands-on experience withWindows Print Spooler (mandatory).

• Experience managing and troubleshooting:

  • Print servers

  • Network printers

  • Print queues

  • Printer drivers

  • Enterprise printing workflows
    
    

• Experience supporting business-critical applications and production environments.

• Strong troubleshooting and analytical skills with the ability to diagnose complex issues.

• Experience handling incidents, problem management, and root cause analysis.

• Ability to work independently while collaborating effectively with global teams.

• Strong written and verbal communication skills.