Sepenuh Masa Customer Specialist Jobs, in Mirage Marketing Solutions - Maukerja

Company Description Mirage Marketing Solutions is a growing marketing services company focused on helping clients strengthen their brand presence and customer engagement. The team collaborates with organizations across various industries to design and deliver targeted marketing campaigns and customer experience initiatives. Mirage Marketing Solutions values innovation, data-driven decision making, and strong client relationships. Team members are encouraged to contribute ideas, develop their skills, and support a culture of continuous improvement. The company offers opportunities to work closely with clients and make a direct impact on business outcomes.
Role Description The Customer Specialist is a full-time, on-site role based in Singapore. This role involves serving as a primary point of contact for customers, responding to inquiries, resolving issues, and ensuring a positive experience at every touchpoint. The Customer Specialist will handle incoming calls, emails, and messages, document interactions in the customer management system, and follow up proactively to support customer satisfaction and retention. Day-to-day activities include clarifying customer needs, coordinating with internal teams to address concerns, providing product or service information, and gathering feedback to help improve processes. The role also includes monitoring customer metrics, preparing simple status reports, and contributing suggestions to enhance service quality and customer engagement.
Qualifications

• Strong Interpersonal Skills and Customer Satisfaction focus to build trust and foster long-term relationships.
• Experience in Customer Support, including handling inquiries, resolving issues, and providing clear, helpful guidance.
• Solid Analytical Skills to interpret customer feedback, identify patterns, and support data-informed improvements.
• Effective Communication skills, both written and verbal, to interact clearly with customers and internal stakeholders.
• Proven ability to work on-site in a fast-paced environment, manage multiple tasks, and prioritize customer needs.
• Comfort with basic customer relationship management (CRM) tools and standard office software.
• Prior experience in customer service, sales support, or marketing support roles is advantageous.
• Diploma or degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.