Kerja Sepenuh Masa, End User Support di Michael Page - Maukerja

• Work with a diverse technology environment
• Be the face of IT support
  
  

About Our Client

The company is a mid-sized organisation operating in the insurance industry, committed to delivering quality services and solutions to its clients. With a focus on innovation and operational excellence, the organisation values teamwork and the ability to adapt to technological advancements.

Job Description

• Provide first-line technical support to internal users, ensuring timely resolution of issues.
• Assist with the installation, configuration, and maintenance of end-user devices and software.
• Document and update technical support tickets to ensure accurate tracking of issues.
• Collaborate with the technology team to identify and address recurring system challenges.
• Conduct basic training sessions for users on system updates and best practices.
• Manage user accounts and permissions in alignment with company policies.
• Support hardware and software inventory management activities.
• Escalate complex technical issues to the appropriate team for resolution.
  
  

The Successful Applicant

A Successful End User Support Professional Should Have

• Strong problem-solving skills and attention to detail.
• Experience in troubleshooting hardware, software, and network issues.
• Ability to communicate technical concepts clearly to non-technical users.
• Knowledge of standard operating systems and office productivity tools.
• Adaptability to work in a fast-paced insurance industry environment.
  
  

What's on Offer

• Opportunity to gain valuable experience in the insurance industry.
• Collaborative and supportive workplace culture.
• Exposure to diverse technology systems and tools.
  
  

This is an excellent opportunity to contribute to a technology-driven department while enhancing your skills. If you are ready for your next challenge, we encourage you to apply!

Contact

Quote job ref: JN-*************