- Petaling Jaya Selangor Malaysia
Kerja Sepenuh Masa, Manager Client Management di DKSH Holding Ltd Selangor - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Location:
Petaling Jaya, MY, MY
#job-location.job-location-inline { display: inline; }
Global Business Unit: CG
Job Function: Client Management
Requisition Number: 241995
Description:
About The Role
The Manager, Client Management is responsible for managing client accounts to ensure seamless business integration and drive sustainable growth within DKSH's Consumer Goods business in Malaysia. This role creates lasting commercial impact by building strong client partnerships, resolving operational challenges, and co-developing strategies that deliver measurable results.
What You Will Deliver
Manage departmental budgets and costs in line with annual allocations to ensure resources are deployed efficiently and effectively
Develop and implement business and marketing plans in close coordination with clients to achieve shared business objectives and drive profitability
Monitor and report client operational performance against Key Performance Indicators (KPIs) established in service level agreements to ensure accountability and continuous improvement
Identify and pursue opportunities for new product introductions and product expansion, and manage the contract renewal process to sustain long-term client partnerships
Address and resolve clients' operational issues and service complaints promptly, minimizing disruption and maintaining client confidence
Plan and facilitate regular business communications and review meetings with client management teams to maintain strategic alignment and drive mutual growth
Serve as the primary DKSH representative to client management teams, facilitating resolution of ad hoc operational issues and escalating complex matters to senior management as appropriate
Lead and oversee team performance to drive consistent execution against function goals and targets
Champion team learning and development in Client Management practices and DKSH values, while pursuing continuous self-improvement to strengthen leadership effectiveness
Administrative duties and coordination tasks as required
What You Bring
Bachelor's degree in Business Administration, or an equivalent degree
Minimum five years of experience in a similar role, with at least two years in a managerial capacity
Strong understanding of clients' industry, business landscape, and product portfolio
Strong client management and communication skills with the ability to build and sustain productive, long-term partnerships
Proven project management skills with the ability to deliver complex, multi-stakeholder initiatives effectively
Strong analytical background and knowledge of statistical analysis methods
Cultural awareness and sensitivity, particularly in cross-country and cross-cultural interactions
Fluency in English, both written and spoken
Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client Management.
Requisition Number: 241995
Job Function: Client Management
Petaling Jaya, MY, MY
#job-location.job-location-inline { display: inline; }
Global Business Unit: CG
Job Function: Client Management
Requisition Number: 241995
Description:
About The Role
The Manager, Client Management is responsible for managing client accounts to ensure seamless business integration and drive sustainable growth within DKSH's Consumer Goods business in Malaysia. This role creates lasting commercial impact by building strong client partnerships, resolving operational challenges, and co-developing strategies that deliver measurable results.
What You Will Deliver
Manage departmental budgets and costs in line with annual allocations to ensure resources are deployed efficiently and effectively
Develop and implement business and marketing plans in close coordination with clients to achieve shared business objectives and drive profitability
Monitor and report client operational performance against Key Performance Indicators (KPIs) established in service level agreements to ensure accountability and continuous improvement
Identify and pursue opportunities for new product introductions and product expansion, and manage the contract renewal process to sustain long-term client partnerships
Address and resolve clients' operational issues and service complaints promptly, minimizing disruption and maintaining client confidence
Plan and facilitate regular business communications and review meetings with client management teams to maintain strategic alignment and drive mutual growth
Serve as the primary DKSH representative to client management teams, facilitating resolution of ad hoc operational issues and escalating complex matters to senior management as appropriate
Lead and oversee team performance to drive consistent execution against function goals and targets
Champion team learning and development in Client Management practices and DKSH values, while pursuing continuous self-improvement to strengthen leadership effectiveness
Administrative duties and coordination tasks as required
What You Bring
Bachelor's degree in Business Administration, or an equivalent degree
Minimum five years of experience in a similar role, with at least two years in a managerial capacity
Strong understanding of clients' industry, business landscape, and product portfolio
Strong client management and communication skills with the ability to build and sustain productive, long-term partnerships
Proven project management skills with the ability to deliver complex, multi-stakeholder initiatives effectively
Strong analytical background and knowledge of statistical analysis methods
Cultural awareness and sensitivity, particularly in cross-country and cross-cultural interactions
Fluency in English, both written and spoken
Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client Management.
Requisition Number: 241995
Job Function: Client Management
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut