Reporting to the Fleet /Tender Manager, you will support Tendering business and to increase the fleet sales of new Mercedes-Benz Commercial vehicles, with emphasis on customer satisfaction.
Responsibilities:
- You will support the Fleet & Tender sales, admin support for tender submission and expand clients database with the target of securing new Mercedes-Benz Truck and Commercial Vehicle fleet customers.
- You will establish rapport and maintain close relationships with customers, handling their queries professionally. At the same time, ensuring an optimal level of customer happiness.
- You will be responsible for Fleet / Tender sales transactions from contract signing to vehicle registration and beyond that.
Job description below:
1. Project Coordination & Contract Management
- Coordinate project activities in alignment with contract requirements and milestone timelines.
- Monitor and track project progress, ensuring timely delivery of deliverables.
- Liaise with internal teams and external stakeholders to ensure smooth execution of project schedules.
- Manage documentation and ensure compliance with contractual obligations, including delivery timelines, payment schedules, and reporting requirements.
- Support financial tracking of projects, including invoicing milestones and payment follow-ups.
2. Project Stability Calculation Support
- Assist in reviewing and verifying project-related stability calculations.
- Maintain proper documentation and records for calculation checks and approvals.
3. MS Office & Administrative Skills
- Proficient in Microsoft Word, Excel, and PowerPoint for reporting, data analysis, and presentations.
- Prepare reports, tracking sheets, and dashboards using Excel.
- Develop professional documentation and presentation materials as required.
4. Part Billing & Purchase Order Processing
- Prepare and manage part billing processes, including data tabulation and verification.
- Generate Purchase Orders (POs) for invoicing and coordinate with finance teams.
- Ensure accuracy and completeness of billing documentation.
5. Retail Operation Coordination Support
- Assist in coordinating retail operations to ensure smooth daily activities.
- Support communication between departments to resolve operational issues efficiently.
- Monitor and follow up on retail-related tasks and deliverables.
6. Parts Ordering & Coordination
- Review and verify required parts based on project or operational needs.
- Coordinate with the aftersales parts department to place orders on behalf of the sales team.
- Ensure accuracy of part specifications and timely submission of orders.
- Follow up on order status and ensure alignment with project or delivery timelines.
7. FRACAS Coordination (Failure Reporting, Analysis, and Corrective Action System)
- Support FRACAS processes by tracking and documenting reported issues.
- Coordinate with relevant teams to ensure timely analysis and corrective actions.
- Maintain accurate records of failure reports and corrective measures for continuous improvement.
8. Delivery Documentation Preparation
- Prepare and verify all necessary documentation for vehicle delivery.
- Ensure compliance with regulatory and company requirements prior to handover.
- Coordinate with relevant stakeholders to ensure smooth delivery processes.
9. Technical Support & Coordination
- Provide technical support related to vehicle information and specifications.
- Arrange jockey services and coordinate with contractors for operational needs.
- Act as a point of contact for technical queries, ensuring timely resolution and support.
10. VITAS Submission Support
- Support the preparation and submission of VITAS documentation in accordance with project and regulatory requirements.
- Assist in compiling required technical and administrative documents for submission.
- Coordinate with internal teams to ensure accuracy and completeness of submission materials.
- Track submission status and follow up on any required revisions or approvals.
11. Tender Coordination Support
- Assist in tender briefing preparation, including compilation of relevant documents and information.
- Support the tender submission process by coordinating required inputs from internal stakeholders.
- Participate in clarification phases by organizing documentation and supporting responses to queries.
- Ensure compliance with tender requirements, deadlines, and submission guidelines.