Kerja Sepenuh Masa, Executive, Membership Admin - Services di Kuala Lumpur Golf & Country Club (KLGCC) Federal Territory - Maukerja

Job Purpose

To manage, supervise and coordinate the membership admin team operation and ensuring the admin support are in line with membership sales & marketing initiatives and strategies. The duties including monitoring and checking the day-to-day membership processes are align with the company policies/regulation, generate membership reports and liaising with operation vendors, counterparts and related authorities/agencies. Maintain membership database files and club system in highest standard. Support in the departmental business planning and administrative arrangement including Board Papers.

Job Responsibilities

To ensure the Membership admin daily operations are running smoothly. These includes:

• To check and verify all the member’s applications on new sales, transfer cases and change of nominee, supplementary application and ensure all applications meet the requirements set by the Club and in accordance to the Club Prospectus.
• Approval in Membership System:

i) New Membership applications

ii) Termination/Resign Membership

• To monitor the membership counter and ensure all member related issues and inquiries with regards to membership are attended.
• Prepare letters and memos in reply to member’s requests and issues with regards to their membership.
• Preparation of monthly management reports;

i) Membership Committee Circular Resolution Report (Summary of approved Club Memberships, New Membership Sales, Expired/Withdraw, Termination, Transfers & Conversion.

ii) Management Operations Report

iii) Members list and memo for director and company secretary signature for the issuance of License Certificate

iv) Members list and memo to DBKL for the movement Bumiputra members

v) Members list and memo for refund/transfer of deposit to finance

vi) Summary of Membership Transfer and Change of nominee report.

• To approve requisition and monitor the current stocks for membership cards, car stickers and golf bag tags on weekly/monthly basis. To initiate orders as and when required.
• To monitor golf insurance application and renewal processing. To liaise with the Insurance company and Finance when necessary.
• Honorary Membership processing and coordination.
• To coordinate the Annual General Meeting for members, once a year.
• To perform new lodgments and updating the SOP, Work Instruction, forms and checklist. To ensure the correct version of forms and checklist are to be used at all times.
• To support and provide membership reports during audit.
• Assisting in renewal of Prospectus and arrangement for supplemental trust deed.
• Associate with other golf clubs and building networking for comparison benchmarking on membership to ensure that our Club is always up to date with current market situations.
• Support on the planning for departmental yearly budget.
• Conduct internal trainings to associates from other departments to ensure full knowledge and understanding of Membership products.

Job Requirements

• Bachelor’s degree or other related discipline (i.e. business admin, business management).
• Minimum of 2 years' experience handling administrative duties for a membership department or golf club.
• Strong administrative and organisational skills with attention to detail, interpersonal skills and proficiency in Microsoft Office.
• Experience using Albatrozz ClubOn or other membership management systems will be an added advantage.