Kerja Sepenuh Masa, Client Onboarding di Ad Astra Consultants Federal Territory - Maukerja

ROLES & RESPONSIBILITIES

• Manage query remediation and other day-to-day processing of Client Account Opening with nil Errors and ensuring timely escalation to minimise risk exposure.

•New business enablement and solutions, partner to deliver strategic FM initiatives:

•Drive Operational readiness

•Collaborate with internal stakeholders to achieve seamless follow the sun model and constantly seek opportunities to achieve process consistency.

•Build strong relationship with internal teams to facilitate efficient communications and speedy resolutions of issues:

oIdentify and close knowledge gaps within the Hubs through hands on training

•Drive continuous improvement and innovate:

•Partner with Technology to deliver transformation

•Work with FO to identify model improvements and drive efficiency

• Be up to date and ensure compliance with regulatory requirements

•Adherence to Ops Risk Framework standards of implementation and process management.

•Constantly seek opportunities to improve global consistency, work closely with the onshore and other regions to close gaps and standardise processes.

•Build strong relationship with client facing teams to facilitate efficient communications and speedy resolutions of issues:

oIdentify and close knowledge gaps through hands on training

• Be the subject matter expert for MIS, touch points per trade – drive their evolution and identify areas to proactively add value through improved data

• Operations representation for external/internal and regulator scheduled audits:

o Ensure Audit points are addressed within timelines

Achieve regulatory compliance and future proof the client enablement model through a strong understanding of current rules and anticipation of upcoming regulations

• Adherence to Ops Risk Framework standards of implementation and process management:

Continuous review of procedures and booking model