Kerja Sepenuh Masa Front Office Supervisor, Gaji tinggi MYR 2,500 di Flamingo By The Beach Penang Pulau Pinang - Maukerja

1. Ensures high standards of personal presentation and adheres to the hotel’s grooming standard. Daily checks on the general appearance of all associates.

2. Exercises responsible management and behaviors at all times and positively represents the hotel management.

3. Ensure that the Front Office operation is under control in all aspects.

4. Takes full initiative and can work independently.

5. Handles all guest complaints promptly and initiatives corrective actions ensuring guests satisfaction and the protection of hotel interest.

6. Assist guests in every way possible assuring the guest a pleasant stay. Establishes a rapport with guests and maintains good customer relationships.

7. Ensure that he/she is well-versed with the hotel’s policies and procedures and SOPs also that other associates adhere to them.

8. Must be calm, pleasant, polite, and above all, appear to the guest as a person who represents the hotel. He/she should also be a perfect example for the other associates working under him/her.

9. In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident, theft, complaint, etc. Be fully familiar with all emergency procedures and take necessary actions.

10. Ensures VIP guests are met upon arrival and escorted to the room.

11. Make regular rounds throughout the hotel compound and building, be aware of the cleanliness, presentation, and ambiance, observe guests approached by hotel associates, and report any sub-standard service.

12. Conducts regular training and refresher courses for the Front Office team and guides new associates by providing on-the-job training to evaluate performance through the probation period.

13. Be fully familiar with all emergency procedures, take necessary action, and ensure that all other associates take appropriate action promptly.

14. Foster good working relationships with other Departments.

15. Through appropriate yield management, up-selling, and inventory management initiatives, maximize the rooms’ sales and revenue for the hotel.

16. Attend hotel functions/parties, hosted meals, and conduct hotel inspections when required.

Job Types: Full-time, Permanent

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person