Kerja Sepenuh Masa Operation Training Officer, Gaji tinggi MYR 2,700 di SMJ TERATAI SDN BHD Johor - Maukerja

1. SOP Management & Improvement

Review, revise, and update Standard Operating Procedures (SOPs) in accordance with regulatory requirements and internal policies.

Ensure SOPs are aligned with compliance, operational, and customer service standards.

Coordinate with Compliance, Operations, and Branch Management to validate SOP updates.

Maintain proper documentation control and version tracking of SOPs.

2. Training Program Development

Develop structured training modules for branch staff and agents (new and existing staff).

Prepare training materials including slides, manuals, assessments, case studies, and practical exercises.

Customize training content based on product updates, regulatory changes, or operational improvements.

3. Training Delivery

Conduct physical and online training sessions for branches and agents.

Deliver onboarding training for new staff (systems, products, SOP, compliance basics).

Provide refresher training to ensure continuous improvement in service quality and compliance awareness.

Support monthly SOP training sessions as scheduled by the department.

4. Assessment & Evaluation

Assist in preparing training assessments, quizzes, and evaluation tools.

Monitor trainee performance and provide feedback for improvement.

Support mystery shopper evaluation analysis and training gap identification.

Prepare post-training reports and recommend corrective action plans.

5. Coordination & Support

Liaise with Branch Managers, Agents, HR, and Compliance Department for training-related matters.

Assist in planning the annual training calendar.

Provide on-site support during branch visits when required.

Support system or product rollouts by providing necessary staff training.

6. Continuous Improvement

Identify operational gaps and recommend training solutions.

Gather feedback from branches and agents to improve training effectiveness.

Stay updated with regulatory requirements related to remittance and money-changing operations.

Requirements

Diploma or Bachelor’s Degree in Business Administration, Education, or related field.

Minimum 1 years’ experience in remittance, currency exchange, or financial services industry.

Fresh graduates are encouraged to apply

Good understanding of compliance and operational procedures.

Strong communication and presentation skills.

Proficient in using digital training tools such as Canva and Kahoot.

Willing to travel for branch and agent training sessions.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM2,700.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Application Question(s):

• Interview Date
• Expected Salary

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Training: 1 year (Preferred)

Language:

• Bahasa Malaysia (Preferred)
• English (Preferred)

License/Certification:

• Driving (Required)

Location:

• Johor Bahru (Required)

Work Location: In person