Full Time Customer Support Agent Jobs, Salary up to MYR 3,800 in TUNAIPANTAS SDN BHD Federal Territory - Maukerja

We are seeking a proactive and customer-focused Customer Support Agent to join our customer support team within a fast-paced digital financial services environment. This role will focus on handling day-to-day customer inquiries, resolving issues promptly, and delivering a consistently positive customer experience. The ideal candidate is attentive, eager to learn, and comfortable working in a fast-paced setting while maintaining professionalism, strong communication, and a genuine commitment to helping customers.

Key Responsibilities:

Customer Support & Assistance

• Handle customer inquiries, complaints, and requests via phone calls, email, live chat, and other communication channels.
• Provide accurate information regarding company products, services, payment processes, and account-related matters.
• Deliver professional, timely, and high-quality customer service to ensure customer satisfaction.

Issue Resolution & Follow-Up

• Investigate and resolve customer issues efficiently while ensuring proper follow-up and closure.
• Escalate unresolved or complex issues to the relevant departments or supervisors where necessary.
• Maintain professionalism and empathy when handling difficult customer situations.

Account & System Management

• Update and maintain accurate customer records, case notes, and interaction history within the system.
• Assist customers with account-related matters including verification, payment inquiries, and service requests.
• Ensure all information entered into the system is accurate and up to date.

Communication & Coordination

• Work closely with internal departments including collections, operations, compliance, and technical teams to resolve customer concerns.
• Communicate clearly and effectively with customers to ensure understanding and resolution of issues.
• Support company service standards and customer experience initiatives.

Compliance & Service Standards

• Ensure all customer interactions comply with company policies, SOPs, and regulatory requirements.
• Handle confidential customer information responsibly and professionally.
• Maintain service quality standards, response times, and productivity targets.

Performance & Reporting

• Meet individual KPIs and performance targets including response time, resolution rate, and customer satisfaction standards.
• Assist in preparing reports or providing updates on customer issues when required.

Ad Hoc Support

• Perform various ad hoc tasks and support special projects as assigned by management.

Requirements:

• Minimum SPM/Diploma qualification.
• Prior experience in customer service, call centre, or support environment is an added advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and customer handling abilities.
• Basic computer literacy and familiarity with Microsoft Office applications.
• Ability to work in a fast-paced and customer-focused environment.
• Willingness to work shifts or weekends if required.

Pay: RM3,000.00 - RM3,800.00 per month

Work Location: In person