Kerja Sepenuh Masa, Customer Service executive di Sarawak - Maukerja

• Respond promptly and professionally to customer enquiries via phone, email, and other communication channels.

• Build and maintain strong relationships with customers to ensure high levels of satisfaction.

• Handle customer complaints and coordinate with relevant departments to ensure timely resolution.

• Provide accurate information regarding products, pricing, delivery schedules, and order status.

• Receive, process, and monitor customer purchase orders.

• Prepare sales orders, quotations, invoices, delivery instructions, and related documentation.

• Verify pricing, product availability, and customer requirements before processing orders.

• Ensure all customer information and sales records are maintained accurately .

• Coordinate with the Sales, Production, Warehouse, Logistics, and Finance teams to ensure timely order fulfilment.

• Follow up on shipment schedules and keep customers informed of delivery status.

• Ensure all export or domestic documentation is prepared accurately when required.

• Monitor customer accounts, outstanding orders, and delivery commitments.

• Assist in coordinating payment follow-ups with the Finance Department.

• Maintain accurate customer records and sales documentation.

• Prepare daily, weekly, and monthly sales and customer service reports.

• Maintain proper filing of customer correspondence and transaction records.

• Assist the Sales team with administrative support and customer-related documentation.

• Gather customer feedback and recommend improvements to products and services.

• Support the implementation of customer service initiatives and process improvements.

• Participate in company events, exhibitions, and customer visits when required.

• Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service, or a related field.

• Fresh graduates are encouraged to apply.

• Experience in customer service, sales administration, or order processing is an advantage.

• Excellent communication and interpersonal skills.

• Strong customer service orientation.

• Good organisational and time management skills.

• High level of accuracy and attention to detail.

• Ability to multitask and work under pressure.

• Problem-solving and conflict resolution skills.

• Proficient in Microsoft Office applications and ERP systems.

• Positive attitude, initiative, and teamwork.

Reports to: Sales Manager / Business Development Manager

Works Closely With:

• Sales Representatives

• Business Development Executives

• Production Planning

• Warehouse & Logistics

• Finance Department

• Purchasing Department